May 03, 2004

Quick Note to DirecTV From a Paying Customer

Reprogram your dialing machines so that your hordes of telemarketers do not inadvertently cold-call one of your subscribers. Particularly when that one was ripped off in the hardware he was sent and was basically told to go piss up a rope because they had already pocketed their ill-gotten gains he had already paid off the credit card charges and there was nothing he could do about it. Because then that customer will - especially if you interrupt his evening meal to disturb him - talk like a mark easy sale potential customer to your telemarketer well beyond the point where they really should be getting along to the next call. And then, once they have been made aware that they are in fact dealing with a current customer, who by now has all the information he needs to get back in touch with the management should he be treated (ahem) less than respectfully, they try to skate gracefully out of the situation. Usually. At least tonight the young lady on the other end of the line was polite enough to let me suggest that they update their databases and remove the phone numbers of existing customers without hanging up in my face.

Do I think they will listen to me? Sadly, No!*

* - is it okay to use a blogtopian** phrase in your post if you link to the author when you do?

** - y!sctw!***

*** - yes! skippy coined that word (I think)!

Posted by (: Tom :) at May 3, 2004 08:19 PM