March 04, 2008

Unprecedented

Fryday, 9 Priming 2008

I am happy to inform both of my readers that, sometimes, companies that have previously been somewhat lax with their professional duties during their interactions with the Funny Farm redeem themselves later on. Let me tell you a little story...

About a year ago, I wrote a quick note to Randazzo Heating and Cooling about their service when they fixed my furnace and installed a humidifier. I thought I was going to be getting a deal from the company - maintenance and humidifier install for free if I got the humidifier and prepaid for two additional service calls right now - but later found out that the deal from the company was a slight discount on one additional service call if I bought the humidifier (and got it installed) from the service rep on the day of the service. After burning some vacation time to sit around waiting for the service rep to get to my place after it had expired, while I was having dinner. Because his office had seriously overbooked him (and all of their service reps, seemingly, most every day as a matter of course - funny how that's become the industry standard...), and nobody canceled that day. And then watching a $90 five minute service call: the rep pulling a furnace part, sanding the carbon off, and replacing it in the furnace.

Anyways,... long story short: I received some email from a customer service rep, which led to phone conversations (where I mis-stated the situation quite badly, I'm afraid. Sorry, Mike - I have put it together as best as I can now, and I'm sorry I was inaccurate in my recollections during some of our conversations), which have led to the customer service rep apologizing on behalf of the company, and some replacement maintenance parts for the humdifier (just received today!). I have updated my post from last year (the unprecedented part - rarely, if ever, are any updates done to posts, much less to posts a year old) with an account of recent activities.

My thanks to all involved on Randazzo's end for following up on this.

Posted by (: Tom :) at March 4, 2008 06:01 PM