A travel agent is a person who oversees procurement of air tickets, accommodation reservations, tour packages and many others. In your quest for a good travel agent, you likely wonder which type of attributes a travel agent should have before deciding who to pick. Here are some of them.
- They should be resourceful
Cluelessness is the first red flag any travel enthusiast should watch out for when vetting an agent. A good travel agent should know the current affairs, weather updates or changes in state laws. That allows them to know how to handle situations before or when they happen.
- They should be frank
Honesty matters a lot when it comes to travel situations. If, for example, the weather forecast predicts a major hailstorm that may cause flight cancellations, it would be best if the travel agent informs their client on time. Buying time hoping to earn commission may lead to distrust and bad reviews for the travel agent.
- Good knowledge of the computer
It doesn’t take a tech-savvy person to know how to book flight tickets or check if a hotel facility is overbooked. A good travel agent should have good ICT skills that allows them to seamlessly make things happen.
- Excellent communication skills
Travel agents are aware that clients come from different socio-economic backgrounds and levels of exposure. It starts with how they communicate. For example, a client going for a business meeting in a different state may only be looking for an accommodation facility that their company can afford. In such a case, it would be absurd for a travel agent to avoid asking how much they’re willing to part with and recommend places working around that specific budget.
Knowing if a travel agent is right for you doesn’t need to be challenging. Whether you’re working with an agent for the first time or already have one, these tips can help you determine if they have what it takes to fulfill their obligations.